Change in Direction

When this business needed to quickly respond to new technology that would make their key product obsolete, we were called in to walk side by side with executive task force to assess the impact of each proposed solution to the overall organization. Ultimately, the solution was a complete overhaul of product lines and shift to selling its core competencies and services instead. This resulted in a complete restructuring of the business from sales to marketing to production and e-commerce. We implemented a 3-year plan to close manufacturing sites, reposition talent, develop new sales program and rebuild all talent management tools and incentive programs. Designed and implemented employee engagement survey, analyzed results and led executive action planning session; collaborated with leadership to execute. Built and implemented change management process for converting remaining production sites to a cellular environment and designed an internal consulting department to provide ongoing support to the remaining 5 business and 4000 employees.

Results

• Stock increased by 122% over 3-year period
• Increased annual sales by 34% in first year
• Annual corporate savings of 5M due to restructuring
• Reduced product development process form 48 touch points to 8
• Increased turn around time by 27%, reduced rework by 39% and cost of quality by 12%
• Employee retention increased by 28% and engagement up by 6 points in first year